VoiceCrunch AI is an intelligent speech analytics platform that searches through recorded calls or audio files, detecting your pre-determined criteria, including words, phrases, and emotions.
Find Key Moments in Your Audio
Simply enter your chosen search criteria like words or phrases, silences or sentiments, into VoiceCrunch AI for rapid conversational analysis
Auto Translate & Transcribe
To save you even more time after finding key audio moments, VoiceCrunch AI automatically transcribes and, where required, translates into a chosen language
Flexible Pricing
We offer two plan types, either Pay Monthly with a set quota or Pay as you Go, so you only pay for what you use.
How VoiceCrunch AI Works
1. Upload Your Audio Files
Choose from two convenient options:
Option 1: Automatic Integration
If you’re using our Apresa Call Recording System, calls will be automatically loaded onto VoiceCrunch AI for search, transcription, and translation.
Option 2: Manual Upload
Upload recorded calls from your legacy call recorder, Zoom, or any audio files using our speedy, and secure uploader. We accept a range of file types, though best results are achieved with uncompressed audio. Upload as many files as you wish in one go.
Security Note: We delete files immediately after analysis for your protection.
2. Define Your Search Criteria
Drop in keywords, phrases, or criteria to instantly surface the moments that matter in your audio files. Our powerful matching engine zeroes in with precision, spotlighting the critical points in every call.
With the VoiceCrunch AI dashboard, you’re in control—set custom rules, apply sentiment analysis, and tailor searches to drive results in sales, compliance, customer service, and financial services.
Plus, with text-to-speech transcription, real-time translation, and instant email alerts on key moments, VoiceCrunch is the all-in-one solution for smarter customer interaction analysis—scaling effortlessly from a single call to 100,000.
3. Review Your Results
We’ll alert you by email to predetermined critical issues showing a transcription of the audio. You will also receive an email to let you know where VoiceCrunch AI has matched your chosen keywords, phrases and search criteria. You can view each file individually and where relevant play the audio from each phrase’s start and end point to quickly listen to the match. Our call visualiser also generates a helpful waveform of the audio for enhanced analysis.
Transform Your Business Intelligence
Compliance & Risk Management
Ideal for FCA/GDPR/PCI Compliance
Enhance compliance with automated monitoring, keyword identification, risk scoring, and alerts after customer interactions
Customer Sentiment Analysis
Ideal for CX/Sales/Retail
Uncover caller and agent sentiment insights to understand customer preferences, pain points, and expectations for stronger relationships
Proactive Issue Resolution
Ideal for Legal/Support/Operations
Identify recurring issues and address them proactively by detecting patterns and anomalies in recorded calls for quicker problem resolution
Team Training Enhancement
Ideal for HR/CX/Sales
Convert analysis data into actionable training content that finds weaknesses and reinforces successful communication approaches
Silence & Overtalk Analysis
Ideal for NHS/Healthcare/Counselling
Detect and analyse periods of uncertainty or hesitation, plus manage overtalk incidents and ratios for deeper engagement insights
Talk Style & Volume Analysis
Ideal for CX/QA/Training
Evaluate talk volume, changes in pitch, agent talk time and identify silences for nuanced understanding of communication patterns
Flexible Pricing Options
Choose the payment plan that works best for your business needs
Get started with a 7 day FREE trial
We’re confident our platform can meet your requirements, so we offer a 7 day free trial to all new customers. Simply enter your full name and email address and we’ll set up your account for you.
Find What Matters Most with 40+ Smart Search Criteria
Emotional Intelligence:
• Sentiment analysis (positive, negative, neutral)
• Emotion detection (frustration, satisfaction, excitement)
• Tone changes and escalation points
• Customer satisfaction indicators
Conversation Dynamics:
• Awkward silences, hesitation, and dead air
• Talk-overs and interruptions
• Speaking pace and rhythm changes
• Hold times and wait periods
Compliance & Quality:
• Script adherence monitoring
• Regulatory compliance keywords
• Training opportunity identification
• Performance evaluation markers
Why Choose VoiceCrunch AI?
Save Time & Reduce Costs
• Cut audio review time by 90%
• Eliminate manual transcript scanning
• Focus your team on high-value activities
• Reduce operational overhead
Accurate & Reliable
• Industry-leading transcription accuracy
• Advanced natural language processing
• Continuous learning algorithms
• Multi-language support
Easy Integration
• Works with existing call recording systems
• Simple dashboard interface
• Automated report generation
• Real-time analysis capabilities
Get Started Today
Transform your audio data into strategic business intelligence.
Stop spending hours manually reviewing recordings and start uncovering insights that drive results.
Ask for a FREE VoiceCrunch AI demo or call 0203 4881498 if you are ready to revolutionise your audio analysis workflow
Registered Office Address: Vidicode UK Ltd, Office 17 – Dovedale, King Street, Alfreton, Derbyshire, England, DE55 7DQ
Vidicode UK Ltd is a company registered in England with Company Number 09716761
VAT No: GB222024567
LEI No: 984500J560SB0BFXZ874
Contact Us:
Phone: 02034881498
Email: enquiries@vidicodeuk.com